Outstanding customer support for enhanced productivity

Support

BKS customer support is your point of contact following application implementation and training. Our customer support team is committed to helping its customers maximize productivity with minimal downtime. Through continuous contact with our partners, we ensure success with state-of-the-art products and outstanding support services.

We offer a wide range of ongoing support services including call center and customer support site for reporting new issues and incidents, review and update of existing incidents,  and top-notch onsite support upon customer request.

Support Portal

BKS’s Customer Support Portal allow registered customers to

submit product issue reports and review existing reports.

If you do not have a Username and Password, but believe you should,

please email BKS’s Support at support@britannica-ks.com to request one.

Maintenance
Your satisfaction with the Fox suite ultimately depends on both ongoing product innovation and product quality. As such, all code releases of products licensed by your organization are made available to you when released. Our Maintenance program gives you access to continuous innovation and improvement, guaranteeing that your organization derives ongoing value from your investment in BKS solutions.
BKS maintenance covers major releases, minor releases, service packs and patch releases.