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Customer Support and Maintenance for Enhanced Productivity

Support & Maintenance

Outstanding Customer Support & Maintenance for Enhanced Productivity

Customer support is your point of contact following application implementation and training. Our outstanding customer support team is committed to helping users maximize productivity with minimal downtime.

We offer a wide range of ongoing support services including onsite support, call centers and a customer support site. Our top-notch onsite support assists organizations during the project implementation and after production for system operation. Our call center services "follow the sun" with 24/7 options for continuous success with our state-of-the-art system.

Satisfaction with management systems ultimately depends on both ongoing product innovation and product quality. As such, all Fox code releases of products licensed by your organization are made available to you when released. Our maintenance program gives you access to continuous innovation and improvement, guaranteeing that your organization derives ongoing value from your investment in Britannica Knowlege Systems' solutions. Maintenance plans cover major releases, minor releases, service packs and patch releases.

The customer support portal allows registered customers to report, review and update issues and incidents.