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Customer Success Manager

Dallas · Full-time

About The Position

About Us

Britannica Knowledge Systems is the leading provider of training management systems for the defense and aviation industries. Our systems help NASA, various armed forces, Boeing, and leading airlines, ensure that their astronauts, fighter pilots, and army units stay operational, develop essential new knowledge within tight timelines and budgetary constraints.


We have the stability of a large company and the spirit of a growth startup. We are changing the way that organizations handle their training operation. We are currently preparing for the largest, most diverse project of our company. It’s not every day that you get to provide a solution for the largest and most sophisticated organization in the world.


Our customers implement the Fox training management system, and utilize many different systems, each with different technology and distinct sets of data entities, which are required to integrate as part of the implementation of Fox system.


 Our culture

A vibrant culture is a key to our company's success and our employees' happiness. At BKS, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.


We are committed to an inclusive and diverse BKS. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.


Role

We are currently seeking to expand our Customer Success team and are looking for a talented Customer Success Manager (CSM).


Responsibilities

  • Be responsible to your customer’s product adoption, deepen their utilization and identify new opportunities to provide more value to them
  • Become your customer’s loyal advisor!
  • Leading on-boarding processes end-to-end to transfer from legacy systems to our Fox solution, and ensure customer satisfaction

Requirements


Requirements

  • At least 2 years of proven experience as customer success manager to a complex solution such as ERP/CRM/billing systems
  • Fluent in English - both written and spoken
  • Passionate working with customers
  • Fast self-learner of new subjects, sectors, and technical content
  • Comprehend customer business processes and provide creative solutions using existing technical capabilities

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