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Solutions Analysis and Implementation Manager

Newport news · Full-time

About The Position

About Us

Britannica Knowledge Systems is the leading provider of training management systems for the defense and aviation industries. Our systems help NASA, various armed forces, Boeing, and leading airlines, ensure that their astronauts, fighter pilots, and army units stay operational, develop essential new knowledge within tight timelines and budgetary constraints.


We have the stability of a large company and the spirit of a growth startup. We are changing the way that organizations handle their training operation. We are currently preparing for the largest, most diverse project of our company. It’s not every day that you get to provide a solution for the largest and most sophisticated organization in the world.


Our customers implement the Fox training management system, and utilize many different systems, each with different technology and distinct sets of data entities, which are required to integrate as part of the implementation of Fox system.


 Our culture

A vibrant culture is a key to our company's success and our employees' happiness. At BKS, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.


We are committed to an inclusive and diverse BKS. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.


Role

We are currently seeking to expand our Delivery team and are looking for an experienced and talented Solution Manager. 


Responsibilities                                  

  • Gain an in-depth understanding of the Fox product. There is more than one way to implement solutions in Fox
  • Define and lead the solution in an organization that has the largest training management operation in the world
  • Develop an in-depth understanding of the various use cases of the client for each of their requirements – interviewing clients and subject matter experts
  • Translate the understanding of the business / functional requirements into an intuitive, tailored, and comprehensive solution in Fox
  • Lead a team of 4 people that together with you, will implement the solution in Fox
  • Identify the situations in which the current version of Fox may not enable a quality solution for our client’s needs
  • If you find that the current version of Fox does not provide the required solution, it is your responsibility to suggest improvement to the Fox functionality and communicate effectively with the product team. Your creativity and sensitivity to the client’s needs will be a critical part of your success.
  • Lead the transfer from legacy systems to Fox and ensure customer satisfaction
  • Write business process and requirement specification documents, technical documents, training materials, and concepts of operation
  • Analyze the customer business intelligence (BI) requirements and transfer them into the design of reports and dashboards
  • Present the solution to the key users in the organization
  • Provide customer training on the system solution
  • Lead the customer user acceptance testing of the product on the proposed solution                              
  • Frequent travel to customers based on need (about 8 trips a year, each trip for a duration of a week, sometimes up to two weeks)

Requirements


Requirements

  • A background in implementing more than one first class software tool (Salesforce / SuccessFactors / any B2B software) in a large organization for at least 4 years – in more than one business function
  • Experience in managing small teams
  • A problem solver - recognized for creativity and an excellent understanding of client needs
  • Fluent in English - both written and spoken
  • Experience in training in large organizations
  • Experience in working with defense customers
  •  US citizen - Mandatory



 Advantages

  • At least 2 years of experience of working in a matrix organization
  • Experience in designing BI requirements and developing BI solutions (reports and dashboards)
  • Experience working with product teams or being a product manager
  • Working for a system integrator
  • Working for a management consulting firm
  • B.sc in Industrial & Management / information systems degree
  • Secret security clearance

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