Technical support and customer service representative
About The Position
Britannica Knowledge Systems is the leading provider of training management systems for the defense and aviation industries. Our systems help NASA, various armed forces, Boeing, and leading airlines, ensure that their astronauts, fighter pilots, and army units stay operational, develop essential new knowledge within tight timelines and budgetary constraints.
We have the stability of a large company and the spirit of a growth startup. We are changing the way that organizations handle their training operation. We are currently preparing for the largest, most diverse project of our company. It’s not every day that you get to provide a solution for the largest and most sophisticated organization in the world.
Our customers implement the Fox training management system, and utilize many different systems, each with different technology and distinct sets of data entities, which are required to integrate as part of the implementation of Fox system.
A vibrant culture is a key to our company's success and our employees' happiness. At BKS, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.
We are committed to an inclusive and diverse BKS. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.
We are looking for a technical support representative to work in a challenging and interesting role. The job includes decoding complex issues, working with product and development departments delivering a customer solution and system upgrades.
The position involves deep knowledge of the company's product, various log analysis, working with databases and operating systems and working with Microsoft components,
Knowledge in SQL including query writing
Extensive knowledge of Windows server operating systems
Experience in technical support with international clients - mandatory
Excellent command of English (speech and writing)
Background in IT including IIS and SSRS servers
Getting to know the cloud world (with emphasis on AWS)
Knowledge of networks and communication
Valid security classification
Background with TIER2 technical support and experience in solving complex technical faults
Ability to work on a team while multitasking and meeting goals
Technological affinity and self-learning ability
Full Time, 24/7
Working shifts: 5-6 shifts per week including weekends
Minimum working evening shifts of two evenings a week, 15:00 – 01:00
Minimum working night shifts of two nights a week, 01:00-09:00
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