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Tier 3 Engineer

Tel Aviv · Full-time

About The Position

About Us

Britannica Knowledge Systems is the leading provider of training management systems for the defense and aviation industries. Our systems help NASA, various armed forces, Boeing, and leading airlines, ensure that their astronauts, fighter pilots, and army units stay operational, develop essential new knowledge within tight timelines and budgetary constraints.


We have the stability of a large company and the spirit of a growth startup. We are changing the way that organizations handle their training operation. We are currently preparing for the largest, most diverse project of our company. It’s not every day that you get to provide a solution for the largest and most sophisticated organization in the world.


Our customers implement the Fox training management system, and utilize many different systems, each with different technology and distinct sets of data entities, which are required to integrate as part of the implementation of Fox system.


 Our culture

A vibrant culture is a key to our company's success and our employees' happiness. At BKS, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.


We are committed to an inclusive and diverse BKS. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.


Role

We are seeking an advanced technical support agent for customers in and outside of Israel.


Responsibilities

  • Lead technical tasks with clients
  • Develop and building the architecture and interfaces with our customers
  • Install our software with the customer’s technology team
  • Improve the quality of customer service - defining technical solutions for customers such as monitoring and load testing, automation, processes and more
  • Manage and execute integration, deployment, and upgrading projects with clients
  • Provide technical assistance to support and development teams on complex issues
  • Ongoing learning and testing of new products and architectures at the forefront of technology
  • Provide pre-sale and post-sale support such as providing pricing tools and answering tenders
  • Company-level professional technological know-how for the various customers and teams in the company
  • Management of documents and databases in the fields of architecture, interfaces, installations, faults, etc.
  • Constant monitoring of production customers and working with the Product and Development teams to devise solutions
  • Support the product in areas such as setup, architecture, and database browser technologies, and database browser tech.

Requirements


Requirements

  • Extensive familiarity with Microsoft servers (DNS, AD, DHCP, IIS)
  • Extensive familiarity with AWS environments 
  • Work with protocols and communication languages such as - FTP, TCP-IP, HTTP, XML, HTML, JSON, SOAP
  • Familiar with system security & performance tools
  • Experience in writing technical documents
  • Experience in Windows Server IIS and SSRS


Advantages

  • Microsoft & Cisco certification
  • Routers and switch configuration


Relationship Qualifications

  • At least 3 years of experience working in Tier 3 Engineer
  • Work experience with top companies in Israel and internationally
  • Ability to work with and solve difficult technological solutions
  • Independent
  • Strong communication and relationship skills
  • Able to work under pressure and deadlines

Employment Structure

  •  Full time, five days a week
  • Additional work outside of regular office hours, a possibility
  • International travel

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