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Documentation Manager

Tel Aviv · Full-time

About The Position

About us

Britannica Knowledge Systems is the leading provider of training management systems for the defense and aviation industries. Our systems help NASA, various armed forces, Boeing, and leading airlines, ensure that their astronauts, fighter pilots, and army units stay operational, develop essential new knowledge within tight timelines and budgetary constraints.


We have the stability of a large company and the spirit of a growth startup. We are changing the way that organizations handle their training operation. We are currently preparing for the largest, most diverse project of our company. It’s not every day that you get to provide a solution for the largest and most sophisticated organization in the world.


Our customers implement the Fox training management system, and utilize many different systems, each with different technology and distinct sets of data entities, which are required to integrate as part of the implementation of Fox system.


Our culture

A vibrant culture is a key to our company's success and our employees' happiness. At BKS, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.


We are committed to an inclusive and diverse BKS. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.


Role

The writer will be responsible for all product documentation, online help, release documents, and all English external customer-facing documentation. They will also be in charge of building and maintaining a customer community (Knowledge Base) and sharing information about new features and releases.

 

The position is part of the company's product team.

Requirements

Requirements:

  • English mother tongue
  • At least one year experience as a technical writer or experience in training/system integration in organizations/IDF
  • Experience with Madcap Flare – a must
  • At lease one year experience in the documentation/training department in a software/web company
  • Familiarity with Zendesk
  • Experience with UX/UI writing
  • Document translation from Hebrew to English and vice versa
  • Ability to work independently with a Product, R&D, and Infrastructure

 

Advantages

  • Ability to construct reports, working with BI systems, working with DB
  • Other languages such as French / Russian
  • Experience performing presentations to audiences
  • Experience with writing presentations or building learning software

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