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Professional Service Representative

Tel Aviv · Full-time

About The Position

The role

We are currently seeking to expand our Professional Services team and are looking for a talented Professional Services agent.

About Us

Britannica Knowledge Systems is a global leader in training and learning management systems. Our solution, Fox, is the key platform used by NASA and some of the world’s largest arlines to optimize their astronaut, pilot and crew training facilities and resources

The US Army has recently chosen Fox in a Multi-million dollar contract, to be the central system that manages the readiness of its forces, training, academic studies and career development for more than 2 million users. Fox enables the US Army to replace 30-50 systems with a single, comprehensive platform that also offers a terrific UX.

Britannica Knowledge Systems is a vibrant, dynamic high-tech company, with an amazing culture, and bright and collaborative people in Tel-Aviv, Texas and Bulgaria. Our Tel Aviv offices are next to the Azrieli, and we have a 3 day a week WFH policy which will continue indefinitely.

Responsibilities

  • Lead technical implementation and deployment projects 
  • Develop and build the architecture and interfaces with our customers
  • Install our software with the customer’s technology team
  • Improve the quality of customer service by defining technical solutions for customers including monitoring and load testing, automation, processes and more
  • Manage and execute integration, deployment, and upgrade projects
  • Provide technical assistance to support and development teams on complex issues
  • Ongoing learning and testing of new products and architectures that are at the forefront of technology
  • Provide pre-sales and post-sales support such as generating pricing tools and answering tenders
  • Offer company-level professional technological know-how for the various customers and teams in the company
  • Manage documents and databases such as architecture, interfaces, installations, faults, and more
  • Constantly monitor production customers and work with the Product and Development teams to devise and improve solutions
  • Support the product in setup, architecture, database browser technologies, and database browser tech
  • Able to work under pressure and meet strict deadlines          

Requirements


Requirements

  • Extensive familiarity with Microsoft servers (DNS, AD, DHCP, SSRS, IIS..)
  • Knowledge in AWS or other cloud environments
  • Familiarity with protocols and communication languages such as HTTP, XML, HTML, JSON, SOAP
  • Familiarity with system security and performance tools
  • Experience in writing technical documents
  • Knowledge in SQL including servers and complex query writing
  •  Full- time position, includes work beyond regular office hours and when relevant, international travel

Employment Structure

 

Relationship Qualifications

  • Experience with top global companies (Europe and international)
  •  Ability to work with and solve difficult technological issues
  •  Strong communication and relationship skills
  • Ability to work independently

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