About Us

Britannica Knowledge Systems is the leading provider of training management systems for the defense and aviation industries. Our systems help NASA, various armed forces, Boeing, and leading airlines ensure that their astronauts, fighter pilots, and army units stay operational and develop essential new knowledge within tight timelines and budgetary constraints.

We have the stability of a large company and the spirit of a growth startup. We are changing the way organizations handle their training operation. Not every day can you provide a solution for the largest and most sophisticated organizations in the world.

Our customers implement the Fox training management system and utilize many different techniques, each with other technology and distinct sets of data entities, which are required to integrate as part of the implementation of the Fox system.

Our culture

A vibrant culture is a key to our company’s success and employees’ happiness. At BKS, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.

We are committed to an inclusive and diverse BKS. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer.

Role

We are searching for a Technical Support Representative for a challenging and exciting role. The position includes decoding complex issues and working with Customer Success, Product and R&D departments to deliver a customer solution and system upgrades.

The position involves deep knowledge of the company’s product, various log analysis, working with DBs, operating systems, and Microsoft components, especially IIS and SQL servers.

You will be in continuous contact with customers, delivering regular updates, emergency response if needed, all under SLA.

Requirements

• US citizenship – a must
• Technical support experience with mainly global customers
• Technical support background and experience in solving complex technical faults
• Knowledge of Windows Server operating systems
• Knowledge of SQL, including query writing – an advantage
• Getting to know the cloud world (with emphasis on AWS)
• Knowledge of networks and communication – an advantage
• Languages – Fluent English (speech and writing) – must,  Spanish or Portuguese – an advantage.
• Ability to work as part of a team while multitasking and meeting goals
• Technological affinity and self-learning ability
• Critical thinking – Keeping calm while facing challenges
• Experience with around the clock service mode – an advantage.

Employment Structure:

Full time position

Shifts mode (09:00-18:00,12:00-21:00,16:00-01:00).

Minimum 5 shifts per week (Monday-Friday).

Overtime / Weekend Work Required: Nights/Weekends on-calls.

If you are interested in applying for this position, please send your CV to Jobs@britannica-ks.com