Building a Long-Term Relationship for Success

With numerous successful global implementations we have the expertise to get your TMS up and running in record time, so that you can reap the benefits of effective and efficient training operations.
Our expert teams analyze your requirements and tailor Fox to your business processes and requirements. No matter how complex your environment, we can integrate all relevant systems into a single powerful training management structure.

Streamlined Implementation

We offer standard onboarding services, and we also provide several Extended Service Packages to support customers with more challenging training and organizational requirements.

Standard Onboarding Services

Our standard onboarding, support and customer success package is sufficient for most organizations to get onboard successfully with their training management software, comprising:

Professional Services

Extended Service Packages

We offer several service packages that support customers with more challenging training and organizational requirements.

These packages are supplied by our in-house experts to shorten onboarding and allow quicker ROI following the implementation of Fox.

Integration

consulting, execution, integration training

Data Migration

Includes batch import and
other tools

Training

For system issues, reports, admin, and infrastructure

Report Development

with reports tailored to your business processes

Customized Project Management Services

Our experts will collaborate with you to identify your requirements, goals and risks, and to define the solution. The team’s proven expertise will minimize risk, maximize results and ensure your ongoing success.

  1. In-depth business process analysis – Our Professional Services team analyzes your current training processes, mapping and identifying bottlenecks and issues that could be improved, and those that present opportunities for greater success
  2. Business process optimization – Our experts provide precise recommendations and methods to optimize efficiency and obtain
  3. Implementation planning and management – Provision of a complete implementation plan with milestones and responsibilities from all stakeholders
  4. Change management – Establishment of established processes to enable ongoing monitoring and management of business processes
  5. System configuration and set-up – the Professional Services team ensures smooth set up and onboarding, tweaking Fox’s training management software to your specifications

“Britannica Knowledge Systems is an integral part of our solution set. They have been an outstanding partner. They are committed, responsive and extremely supportive.”

Peter Gauthier, Account Executive, CAE Canada

Ongoing Support Services

Following implementation and training, support is available from the customer portal and call center. Our experts are committed to helping you succeed.

Product Updates

Access to continual innovation and improvements, with all the released updates for the Fox modules you use, guaranteeing ongoing value from your investment in our solutions.

Customer Portal

The customer portal allows registered users to report, review and update issues and incidents.

Call Center

Our 9/5 support team is on-hand for any support issues.
Full 24/7 assistance is also available with Extended Support Packages.

Product Documentation

Includes user guides, video tutorials and release notes to help you setup and utilize Fox training management software to the fullest.

Assuring Your Success

Organizations can focus on their business and training goals, as Britannica’s expert implementation, onboarding and support teams maximize training planning and processes.

Here are some highlights of the Services:

Designated Customer Success Manager (CSM)

A designated CSM is the single point-of-contact to maintain continuity and improve efficiency

Executive Business
Reviews (EBR)

Executive meetings with the CSM to discuss the customer’s business goals, requirements and future plans

Customer's Annually Implementation Plan

The CSM leads a customer implementation plan that contains goals, objectives and a workplan for system usage improvement

Fox Utilization Analysis

Dedicated Fox System Utilization Analysis that exposes system usage inefficiencies; includes recommendations for improvement, and options for enhanced ROI

Fox New Release Session

CSM lead’s presentation and guidance about new releases’ capabilities

CSM Consultancy

Ongoing CSM consultancy on system usage and implementation issues

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