Building a Long-Term Relationship for Success
With numerous successful global implementations we have the expertise to get your TMS up and running in record time, so that you can reap the benefits of effective and efficient training operations.
Our expert teams analyze your requirements and tailor Fox to your business processes and requirements. No matter how complex your environment, we can integrate all relevant systems into a single powerful training management structure.
Streamlined Implementation
We offer standard onboarding services, and we also provide several Extended Service Packages to support customers with more challenging training and organizational requirements.
Standard Onboarding Services
Our standard onboarding, support and customer success package is sufficient for most organizations to get onboard successfully with their training management software, comprising:
Extended Service Packages
We offer several service packages that support customers with more challenging training and organizational requirements.
These packages are supplied by our in-house experts to shorten onboarding and allow quicker ROI following the implementation of Fox.
Integration
consulting, execution, integration training
Data Migration
Includes batch import and
other tools
Training
For system issues, reports, admin, and infrastructure
Report Development
with reports tailored to your business processes
Customized Project Management Services
Our experts will collaborate with you to identify your requirements, goals and risks, and to define the solution. The team’s proven expertise will minimize risk, maximize results and ensure your ongoing success.
- In-depth business process analysis – Our Professional Services team analyzes your current training processes, mapping and identifying bottlenecks and issues that could be improved, and those that present opportunities for greater success
- Business process optimization – Our experts provide precise recommendations and methods to optimize efficiency and obtain
- Implementation planning and management – Provision of a complete implementation plan with milestones and responsibilities from all stakeholders
- Change management – Establishment of established processes to enable ongoing monitoring and management of business processes
- System configuration and set-up – the Professional Services team ensures smooth set up and onboarding, tweaking Fox’s training management software to your specifications
“Britannica Knowledge Systems is an integral part of our solution set. They have been an outstanding partner. They are committed, responsive and extremely supportive.”
Peter Gauthier, Account Executive, CAE Canada
Ongoing Support Services
Following implementation and training, support is available from the customer portal and call center. Our experts are committed to helping you succeed.
Product Updates
Access to continual innovation and improvements, with all the released updates for the Fox modules you use, guaranteeing ongoing value from your investment in our solutions.
Customer Portal
The customer portal allows registered users to report, review and update issues and incidents.
Call Center
Our 9/5 support team is on-hand for any support issues.
Full 24/7 assistance is also available with Extended Support Packages.
Product Documentation
Includes user guides, video tutorials and release notes to help you setup and utilize Fox training management software to the fullest.
Assuring Your Success
Organizations can focus on their business and training goals, as Britannica’s expert implementation, onboarding and support teams maximize training planning and processes.
Here are some highlights of the Services:
Designated Customer Success Manager (CSM)
A designated CSM is the single point-of-contact to maintain continuity and improve efficiency
Executive Business
Reviews (EBR)
Executive meetings with the CSM to discuss the customer’s business goals, requirements and future plans
Customer’s Annually Implementation Plan
The CSM leads a customer implementation plan that contains goals, objectives and a workplan for system usage improvement
Fox Utilization Analysis
Dedicated Fox System Utilization Analysis that exposes system usage inefficiencies; includes recommendations for improvement, and options for enhanced ROI
Fox New Release Session
CSM lead’s presentation and guidance about new releases’ capabilities
CSM Consultancy
Ongoing CSM consultancy on system usage and implementation issues
