Helping you get more out of Fox

A suite of implementation & support services dedicated to your success.

Fox boasts a full set of product documentation, including user guides and tutorials to help you get setup on your own. Also included is our standard onboarding, support and customer success package, which is sufficient for most organizations to get onboard successfully.

In many circumstances, our experts can help reduce the onboarding period to a number of weeks!

We also offer several extended service packages to support customers with more challenging training and organizational requirements. These packages are supplied by our in-house experts and can provide great value and a quick return on investment from Fox’s implementation.

With experience gained from many successful implementations around the globe, we pride ourselves on our ability to adapt Fox to meet all customer needs and requirements.

Professional Services
consulting services

Implementation Services

Fox manages complex and demanding training operations while increasing efficiency and organizational flexibility

Standard Onboarding Services

  • Role-based Intensive training
  • Introduce and implement end-to-end system processes
  • System configuration and setup

Additional Services

  • Integration (consulting, execution, integration training)
  • Data migration
  • Training (system, reports, admin, infrastructure)
  • Report Development

Project Management Services

Our team will work closely with you, focusing on your business challenges, while identifying project needs, goals and risks, to define the solution.

We will develop a customized and systematic plan to meet these needs, using all available resources and our expertise to minimize project risk, maximize results and ensure your ongoing success.

  • In-depth Business Process analysis
  • Business Process Optimization
  • Implementation project planning & management
  • Change management
  • System configuration and set-up

Ongoing Support Services

Following implementation and training, support is available from the customer portal and call center. Our experts are committed to helping you succeed.

Customer Portal
The customer portal allows registered users to report, review and update issues and incidents.

Call Center
Our 9/5 support team is on-hand for any support issues. Options for 24/7 assistance also exist.

Product Updates
Our support program gives you access to continual innovation and improvements, guaranteeing ongoing value from your investment in our solutions. All updates for the Fox modules you use, are made available to you once released.

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