A suite of implementation & support services dedicated to your success.
Fox boasts a full set of product documentation, including user guides and tutorials to help you get setup on your own. Also included is our standard onboarding, support and customer success package, which is sufficient for most organizations to get onboard successfully.
In many circumstances, our experts can help reduce the onboarding period to a number of weeks!
We also offer several extended service packages to support customers with more challenging training and organizational requirements. These packages are supplied by our in-house experts and can provide great value and a quick return on investment from Fox’s implementation.
With experience gained from many successful implementations around the globe, we pride ourselves on our ability to adapt Fox to meet all customer needs and requirements.
Fox manages complex and demanding training operations while increasing efficiency and organizational flexibility
Standard Onboarding Services
Role-based Intensive training
Introduce and implement end-to-end system processes
Our team will work closely with you, focusing on your business challenges, while identifying project needs, goals and risks, to define the solution.
We will develop a customized and systematic plan to meet these needs, using all available resources and our expertise to minimize project risk, maximize results and ensure your ongoing success.
In-depth Business Process analysis
Business Process Optimization
Implementation project planning & management
System configuration and set-up
Ongoing Support Services
Following implementation and training, support is available from the customer portal and call center. Our experts are committed to helping you succeed.
The customer portal allows registered users to report, review and update issues and incidents.
Our 9/5 support team is on-hand for any support issues. Options for 24/7 assistance also exist.
Our support program gives you access to continual innovation and improvements, guaranteeing ongoing value from your investment in our solutions. All updates for the Fox modules you use, are made available to you once released.