Customer Support and Maintenance for Enhanced Productivity

Support & Maintenance

Outstanding Customer Support & Maintenance for Enhanced Productivity

Following implementation and training, our customer support team is your point of contact. They are committed to helping you maximize productivity with minimal downtime.

A range of support services is offered, including onsite, call centers and a customer portal. Our onsite support assists with onboarding and beyond for system operation. The call center "follows the sun" with a 24/7 option for continual assistance.

Satisfaction with management systems ultimately depends on ongoing product innovation and quality. All Fox code releases licensed by your organization are made available to you once released. Our maintenance program gives you access to continual innovation and improvement, guaranteeing ongoing value from your investment in Britannica Knowlege Systems' solutions. Maintenance plans cover major releases, minor releases, service packs and patch releases.

The customer portal allows registered users to report, review and update issues and incidents.